Delivery

We are shipping worldwide from Cheltenham, United Kingdom.

At PaperLandmarks, we take pride in our efficient and reliable shipping process. We understand that receiving your paper model kits in a timely manner is important to you, and we strive to make that happen. Here is everything you need to know about our shipping policy:

Domestic Orders (UK)

For customers within the United Kingdom, we offer various shipping options to ensure your package reaches you quickly and securely. Depending on the size of your order, we will ship via Royal Mail Signed For, Hermes, DPD, UPS, or other reputable courier services. Our domestic orders are typically delivered within 1-3 working days from the dispatch date.

If you are not available to receive your order, a calling card will be left to notify you. You can then collect your package from your local delivery depot or arrange for re-delivery.

Please note that our Foxetroo kits and postcard models are shipped via Royal Mail 1st Class Standard service, which does not require a signature. These items are usually delivered within 1-3 working days from the dispatch date.

International Orders

For our international customers, we offer two shipping options: International Standard and International Express.

International Standard orders are shipped via Royal Mail International Tracked service (or Signed or Tracked&Signed where Tracked is not available). The delivery time varies depending on the destination country. Typically, it takes 3-5 working days within Europe, 5-7 working days to the USA and Canada, and 7-14 working days elsewhere from the dispatch date. You will receive a reference number to track your shipment on the Royal Mail website. Once your item has left the UK, you may find more detailed tracking information on the Royal Mail delivery partner’s website.

For international orders that include an assembled PaperLandmarks model, we use a Tracked & Signed service, and a signature will be required upon delivery.

For faster delivery, you can choose our International Express shipping option. We partner with reputable courier services such as FedEx, TNT, UPS, DHL, or others to ensure your package arrives within 2-4 working days from the dispatch date. A signature will be required upon delivery, and you will receive a reference number to track your shipment on the courier's website.

Customs Duties and Taxes

When ordering internationally, please be aware that local charges such as sales tax and customs duties may apply. These charges are the responsibility of the buyer or receiver. The receiver is responsible for import clearance and any applicable local taxes or import duties. If the receiver fails to pay the customs duties in a timely manner and the order is not delivered or returned, neither the item price nor the shipping fee will be refunded.

Orders to the EU

If your order is going to be delivered in the EU and the value of goods is not exceeding EUR 150 (excl. VAT), your order total will include VAT at the rate of the EU country you are ordering to; no additional taxes, duties or fees should be paid by the recipient on delivery.

If your order is going to exceed the EUR 150 limit, you may wish to split your order, otherwise VAT won't be applied and recipient will be responsible for paying any import costs, such as taxes, duties and clearing fees before or after your order is delivered.

Orders outside the UK of the EU

We are NOT applying tax of any sort to orders going outside the UK or the EU - please check with your country's customs office whether you may have to pay any import costs, such as taxes, duties and clearing fees before or after your order is delivered.

For more information regarding your country’s customs policy, please contact your local customs office.

At PaperLandmarks, we are committed to ensuring a smooth and hassle-free shipping experience for our customers. If you have any questions or concerns regarding shipping, please don't hesitate to contact us at info@paperlandmarks.com or call us at +447707126391. We are here to assist you!

Returns and Refunds

Custom orders, including assembled PaperLandmarks models, can't be returned and refunded.

All other orders can be returned at your expense. We will issue refund only if you return unopened kits in good quality within 30 days of receipt.

If your order comes back to us as unclaimed we will contact you and either resend it to you at an additional shipping fee or refund the item price. Shipping fee is not refundable.

We do our best to be quick and efficient at dispatching your order, we pack it with attention and care, we rely on our trusted shipping partners who deliver our shipments to you and we are happy when everything goes as planned. But if there is any issue with it, please let us know, there is always a way to resolve it!