We ship our products
worldwide both by regular
and express mail.
Just choose the right
delivery service for you.
We are shipping worldwide from Cheltenham, United Kingdom. We will dispatch your order within 1-3 working days unless it is an assembled PaperLandmarks model or other custom-made item which may require up to 10 working days for processing.
Domestic Orders (UK)
Domestic orders will be shipped via Royal Mail 1st Class Signed For service aimed for delivery in 1-3 working days from the dispatch date, or via DPD, UPS or other courier services depending on the size of the ordered items. You will receive a reference number to track the shipment on Royal Mail or other website, a signature may be required upon delivery. If you are not available when your order is delivered, a calling card may be left to notify you, the package will be taken back to your local delivery depot for you to collect or arrange re-delivery.
Foxetroo kits and postcard models will be shipped via Royal Mail 1st Class Standard service aimed for delivery in 1-3 working days from the dispatch date with no signature required.
You can choose either our International Standard or Express shipping service.
International Standard orders will be shipped via Royal Mail International Tracked service (or Signed or Tracked&Signed where Tracked is not available) aimed for delivery by the local delivery partners depending on the country: 3-5 working days within Europe, 5-7 working days to USA & Canada, 7-14 working days elsewhere from the dispatch date. You will receive a reference number to track the shipment on Royal Mail website, after your item has left the UK, you may find more detailed tracking information on the Royal Mail delivery partner’s website.
If you order an assembled PaperLandmarks model, it will be shipped via a Tracked & Signed service and signature will be required upon delivery.
International Standard deliveries may sometimes exceed the expected delivery times due to different reasons, especially during peak periods, so we encourage a bit of patience.
International Express will be shipped via FedEx, TNT, UPS, DHL or other courier service aimed for delivery in 2-4 working days from the dispatch date; a signature will be required upon delivery. You will receive a reference number to track the shipment on courier's website.
Orders to the EU
If your order is going to be delivered in the EU and the value of goods is not exceeding EUR 150 (excl. VAT), your order total will include VAT at the rate of the EU country you are ordering to; no additional taxes, duties or fees should be paid by the recipient on delivery.
If your order is going to exceed the EUR 150 limit, you may wish to split your order, otherwise VAT won't be applied and recipient will be responsible for paying any import costs, such as taxes, duties and clearing fees before or after your order is delivered.
For more information regarding your country’s customs policy, please contact your local customs office.
Orders outside the UK of the EU
We are NOT applying tax of any sort to orders going outside the UK or the EU - please check with your country's customs office whether you may have to pay any import costs, such as taxes, duties and clearing fees before or after your order is delivered.
Returns & Refunds
Custom orders, including assembled PaperLandmarks models, can't be returned and refunded.
All other orders can be returned at your expense. We will issue refund only if you return unopened kits in good quality within 30 days of receipt.
If your order comes back to us as unclaimed we will contact you and either resend it to you at an additional shipping fee or refund the item price. Shipping fee is not refundable.
We do our best to be quick and efficient at dispatching your order, we pack it with attention and care, we rely on our trusted shipping partners who deliver our shipments to you and we are happy when everything goes as planned. But if there is any issue with it, please let us know, there is always a way to resolve it!
When in doubt please ask - we are always happy to help!