Shipping
We will dispatch your order containing:
Paper model kits, ready made magnets, ready made gift boxes - within 1-3 working days.
Assembled paper models, personalised items - up to 10 working days.
Delivery
The usual* delivery time of your order should be:
Domestic (mainland UK) 1-3 working days
International Standard
Europe - 3 to 5 working days
USA and Canada - 5 to 7 working days
Rest of the world - 7 to 14 working days
International Express (almost everywhere) - 2 to 4 working days.
*Please note that the delay in the mail system is beyond our control. More than 95% of orders are delivered within the stated timeframe but sometimes delivery may exceed the expected delivery time due to different reasons, especially during peak periods, so we encourage a bit of patience. If you definitely need the order by the exact date please use the express mail option.
Remember: Your order delivery date = Your order date + Shipping time + Delivery time.
Returns
Custom and/or personalised orders, including assembled PaperLandmarks models, can't be returned and refunded. All other orders can be returned at your expense. We will issue a refund only if you return unopened kits in good quality within 30 days of receipt. Shipping fee is not refundable.
Click here for our full policy on delivery and returns. When in doubt please ask, we are always happy to help!
We do our best to be quick and efficient at dispatching your order, we pack it with attention and care, we rely on our trusted shipping partners who deliver our shipments to you and we are happy when everything goes as planned. However if there is any issue with it, please let us know, there is always a way to resolve it.