COVID-19 Impact
We want to ensure you that we are shipping your purchase on time (and even mostly ahead of the estimated processing time), however due to the current postal overload worldwide the delays might happen so please don't worry if the order doesn't arrive within the usual estimated delivery schedule. Many countries have implemented special measure to combat the spread of Coronavirus COVID-19, especially for signature service to maintain social distancing.
There are no other major delivery disruptions at the moment, but some delays may occasionally occur at certain international locations, please see the latest service updates for your country on the Royal Mail website or consult your local postal service.
Thank you for your patience and understanding.
Shipping
We will dispatch your order containing:
Paper model kits - within 1-3 working days.
Assembled paper models, personalised items - up to 10 working days.
Delivery
The usual* delivery time of your order should be:
Domestic (mainland UK) 1-3 working days
International Standard
Europe - 3 to 5 working days
USA and Canada - 5 to 7 working days
Rest of the world - 7 to 14 working days
International Express (almost everywhere) - 2 to 4 working days.
*Please note that the delay in the mail system is beyond our control. More than 95% of orders are delivered within the stated timeframe but sometimes delivery may exceed the expected delivery time due to different reasons, especially during peak periods, so we encourage a bit of patience. If you definitely need the order by the exact date please use the express mail option.
Remember: Your order delivery date = Your order date + Shipping time + Delivery time.
Returns
Custom and/or personalised orders, including assembled PaperLandmarks models, can't be returned and refunded. All other orders can be returned at your expense. We will issue a refund only if you return unopened kits in good quality within 30 days of receipt. Shipping fee is not refundable.
Click here for our full policy on delivery and returns. When in doubt please ask, we are always happy to help!
We do our best to be quick and efficient at dispatching your order, we pack it with attention and care, we rely on our trusted shipping partners who deliver our shipments to you and we are happy when everything goes as planned. However if there is any issue with it, please let us know, there is always a way to resolve it.
Notice to our customers in the EU and worldwide
We are not charging and are not responsible for collecting VAT, however the recipient may have to pay any import costs, such as VAT, duties, and clearing fees before or after your order is delivered. These charges are NOT included in the total price and will depend on the country the item is being sent to.